Useful Information for Your Visit
We have gathered the most frequently asked questions to help you prepare properly for your child’s visit or hospitalisation at our hospital.
Appointments are booked through the central appointment scheduling system, either by telephone via 1566 or online through the website 1566.gov.gr. In emergency situations, patients should go directly to the Emergency Department.
- The child’s personal items (clothes, pyjamas, toiletries)
- The child’s favourite item, e.g. a toy
- Any medication the child is taking, with dosage instructions
Upon arrival at the Emergency Department, a medical assessment is first carried out at Triage. The patient is assessed and categorised according to the severity of their clinical condition and is treated according to the level of priority.
If hospitalisation is deemed necessary, admission is carried out through the Patient Admissions Office.
The Clinic’s medical team informs the parents daily, during the morning ward round or at a scheduled communication time.
The morning medical and nursing ward round takes place between 07:00–13:00.
Visits are not permitted in the inpatient wards. In particular, other children are not allowed to enter the wards of hospitalised patients.
Up to two (2) companions are allowed for each hospitalised child.
For the prevention and control of healthcare-associated infections, the presence of one (1) companion is recommended.
During the period from 07:00 to 13:00, only one (1) companion per patient is allowed, in order to facilitate medical care and ensure compliance with infection control rules.
Limiting the number of companions reduces the risk of the spread of infections, protects vulnerable hospitalised children, such as newborns, immunocompromised patients and others, and contributes to the safety management of the wards.
If they have fever, cough, gastrointestinal symptoms or any other symptom of infection, they must avoid entering the hospital.
Yes. Parents/guardians have the full right to be informed about the child’s condition and to participate in decision-making.
Yes. Compliance with hygiene rules, such as hand hygiene and the use of a mask where required, maintaining quiet, and following staff instructions are essential for everyone’s safety.
What will I need for hospitalisation?
- The child’s Health Booklet / Health Record, duly validated.
- The AMKA number of the child and of the directly insured parent.
- The parent’s/guardian’s identity card.
- Admission notice, if provided by a doctor.
- Pyjamas, a robe and slippers.
- Personal hygiene items, such as toothbrush, shampoo, etc.
- The child’s favourite toy or book for comfort.
- Comfortable clothes for the accompanying parent.
What will I need for a doctor’s appointment?
For a visit to the Regular Outpatient Clinics, please bring with you:
- The child’s Health Booklet / Health Record.
- The child’s AMKA number.
- Previous test results or medical reports related to the health issue.
- The referral note, if available.
Each inpatient ward has a special reclining chair-bed next to the child for the companion’s rest. The stay of one companion per child is permitted overnight.
The hospital provides full meals for hospitalised patients in accordance with the doctors’ instructions. For companions, there is a cafeteria and restaurant on the ground floor with extended opening hours.
We believe that play is therapeutic. In our hospital’s play areas and in the wards, specialised educators and volunteers engage children in painting, crafts and board games, making their stay more pleasant.
To ensure that children do not lose touch with their schoolwork during long-term hospitalisation, the hospital operates a Kindergarten and Primary School, staffed by teachers from the Ministry of Education.
